Integration Details
ADVANCE SNConnect for ADP eService integrates ServiceNow with ADP eService Service Request tickets. It has real time sync between ServiceNow and ADP to create cases, send/receive updates and attachments, accept/reject the quotation or resolution. To update case details from ADP, it has near real-time updates via event notifications flow from ADP eService.
ADP Applications Integrated
- ADP eService Service Requests Case Management
Integration Type
- 1. Read data from ADP eService Service Requests
2. Bi-directional data exchange
Application Type
- Data connector
Data Sync Frequency
- Create Case, Add Comment, Add Attachment, Accept/Reject Quotation or Resolution Real time
Update Case details every 5 minutes
Data Fields
- The following fields can be sent by ServiceNow to ADP and sent by ADP to ServiceNow:
- Subject
- Priority
- Category
- Subcategory
- Type
- Description
- External Reference ID
- Product ID
- Comments
- Attachments
- Status
Centralized Access to Support
Employees can access ADP support directly from the ServiceNow interface, eliminating the need to work across multiple portals.
Simplified Case Management
HR and Payroll teams can create support cases in ServiceNow with just a few clicks, including key details such as category, subcategory, and descriptions of their cases. This makes case creation faster and more efficient, without duplicated manual effort.
Seamless Data Integration
By integrating ServiceNow and ADP, ADVANCE SNConnect integration for ADP eService ensures that data flows effortlessly and securely from ADP to ServiceNow, improving accuracy and reducing the risk of errors.